{"id":4088,"date":"2025-04-17T13:53:27","date_gmt":"2025-04-17T13:53:27","guid":{"rendered":"https:\/\/shop.mamasugo.it\/return-and-refund-policy\/"},"modified":"2025-11-17T13:35:47","modified_gmt":"2025-11-17T13:35:47","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/shop.mamasugo.it\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n\t<div id=\"gap-373445119\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-373445119 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1604993059\">\n\n\n\t<div id=\"col-2001226145\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-579858631\" class=\"text\">\n\t\t\n\n<h1><strong>Return and Refund Policy<\/p>\n<p><\/strong><\/h1>\n\t\t\n<style>\n#text-579858631 {\n  font-size: 1.7rem;\n  color: #c92c39;\n}\n#text-579858631 > * {\n  color: #c92c39;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1988071846\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1988071846 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3902496969\" class=\"text note-legali\">\n\t\t\n\n<p>Customer satisfaction is a fundamental priority for Frutteto Italia Srl. That&#8217;s why we offer a <strong>simple, transparent, and free return policy<\/strong>. <\/p>\n<p><strong>Shipping Costs<\/strong><\/p>\n<p>Standard delivery costs are: \u20ac6.90 for orders up to \u20ac20.90; Free for orders over \u20ac20.90.<\/p>\n<p>The Seller will decide at their discretion which courier to use for shipping ordered goods to optimize delivery times and costs.<\/p>\n<p>The courier is typically not required to deliver goods to upper floors, only to the recipient&#8217;s doorstep.<\/p>\n<p>Shipments are not covered by insurance.<\/p>\n<p><strong>Return Period<\/strong><\/p>\n<p>You have <strong>15 days<\/strong> from the delivery date to return one or more items purchased from our marketplace.<\/p>\n<p><strong>Return Costs<\/strong><\/p>\n<p>Returns are <strong>completely free<\/strong>. You won&#8217;t be charged any costs for returning the product. <\/p>\n<p><strong>Return Procedure<\/strong><\/p>\n<ol>\n<li><strong>Contact us<\/strong> through our customer service, providing the order number and the product you wish to return.<\/li>\n<li>We will send you <strong>within 24 hours<\/strong> a prepaid <strong>waybill<\/strong>.<\/li>\n<li>Prepare the package with the unused product in its original condition and packaging, including any accessories or manuals.<\/li>\n<li><strong>Deliver the package<\/strong> to the courier specified on the waybill.<\/li>\n<\/ol>\n<p><strong>Processing Timeline<\/strong><\/p>\n<p>Once we receive the return at our warehouses, <strong>we will process it within 2 business days<\/strong>. The refund will be issued using the same payment method used for the purchase. <\/p>\n<p><strong>Return Conditions<\/strong><\/p>\n<ul>\n<li>Products must be returned <strong>unused, in perfect condition, and in their original packaging<\/strong>.<\/li>\n<li>Returns of damaged or used products, or those without original packaging will not be accepted, except in cases of defects or non-conformity.<\/li>\n<\/ul>\n<p>For any questions or assistance needs, our <strong>customer service is always available<\/strong> to guide you through every step of the process.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-203291132\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-203291132 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-4088","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/pages\/4088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/comments?post=4088"}],"version-history":[{"count":1,"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/pages\/4088\/revisions"}],"predecessor-version":[{"id":4089,"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/pages\/4088\/revisions\/4089"}],"wp:attachment":[{"href":"https:\/\/shop.mamasugo.it\/en\/wp-json\/wp\/v2\/media?parent=4088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}